How to keep track of your online money transfers

Remember when you had to wait for your recipient to let you know that a money transfer had arrived? 

Well today, online remittance providers like Azimo will update you and your recipient about your transfer status every step of the way. Continue reading to see how Azimo’s transfer tracking keeps you informed and in control. 

Check your money transfer with a Transfer ID

After setting up your transfer, you’ll receive a Transfer ID. A Transfer ID is a unique six-character code used to identify and track your transfer. It can also be sent to your recipient at the same time – so they can keep track of the transfer too. 

Simply enter your recipient’s email address when you set up your transfer and they’ll get notifications about the transfer status. 

Track your money transfer by email

Whenever you send money overseas with Azimo, you’ll receive email notifications about your transfer status. You’ll get an update:

  • The moment you send the money.
  • When Azimo receives your payment. 
  • Once your transfer has been delivered.
Top tip: If you’ve not received an email alert, check your spam folder. Depending on your provider, emails can sometimes end up there, so keep an eye out.

Receive push notifications on the Azimo app

If you have a smartphone, download the Azimo app on Android or iOS and you’ll get transfer alerts wherever you are. We’ll send notifications straight to your phone via the Azimo app, so you’ll always know your transfer status. 

Top tip: To make sure you never miss a push notification, enable notification features such as badges, sounds and banners on your smartphone.

Track your transfer on the Azimo website and app

You can also track your transfer from the homepage of the Azimo website or app. Simply log in and select your transfer on the homepage to check the status.

What we do if your recipient doesn’t pick up the funds

If you choose the cash pick-up delivery method, Azimo will contact you if your transfer remains unclaimed for five days. If the money still hasn’t been picked up after a further two weeks, we’ll safely return the funds to you.

Did you know? Azimo uses bank-level secure encryption and anti-fraud technology to keep your transfers safe. That’s one of the many reasons why we have over 40,000 5-star ratings on Trustpilot.

Why does the status say ‘Transfer completed’, even though my recipient hasn’t received the money?

When you see the ‘Transfer completed’ status, it means that we’ve handed over the money to your recipient’s bank. Most banks credit the money to the receiving account quite quickly, but some banks can take up to 24 hours. 

How to contact Azimo 

If you have any questions about your transfer at any time, let us know. You can contact Azimo by:

  • Emailing us via the online form on the Azimo website.*  
  • Using the Azimo support centre.
  • Messaging our live chatbot.*

*Account holders only

The customer support team is available from Monday – Friday, from 9 am until 5 pm (GMT). If you need to contact customer support about a transfer, please have your Transfer ID to hand.

Can I cancel my transfer?

Yes. However, we can’t cancel all transfers. For example, your transfer may have reached a status where it’s too late to reverse the process. To request a cancellation: 

  • Find the pending transfer you want to cancel on the ‘My Azimo’ page.
  • Click on the question mark [?] icon on the top right of the page and a ‘Request cancellation’ button will appear at the bottom of the dropdown menu.
  • Click the button, and our customer support team will review the request and get back to you within 24 hours.

For more information, visit our page on how to cancel your Azimo transfer.