zapytaj Azimo

Ask Azimo: why do I sometimes need to provide supporting documents?

We keep the information we need from you down to a minimum when you send money with Azimo, and most of the time you won’t need to provide any supporting documents. But sometimes, depending on the precise details of your transfer, we need to ask for a few more details. This could involve providing proof of ID, proof of funds or proof of address.

We know that if you’re going to use Azimo to send money around the world, you need to trust us. And your trust is not something we take lightly, so we need to make 100% sure that everything we do is safe and secure.

Know Your Customer

Moving your money securely is our primary concern and Know Your Customer (KYC) is the policy that wraps everything up. It’s standard practice for any financial service in the EU and the UK. So every authorised and protected money transfer service will have to ask the questions that we ask. If we didn’t collect this information, you and your money wouldn’t be protected.

Proof of ID – so we know who’s who

We sometimes need to ask for extra proof of ID so that we can double-check who you are. Knowing for certain who you are makes it easier to keep track of your transfer, and to address any problems that might arise with it. Proof of identity could be a passport, ID card or driver’s licence.

Proof of address – so we know where we can reach you

Asking for proof of address is again something we sometimes have to do to comply with the laws of the countries we operate in. Confirming your address helps your transfer go through smoothly. Proof of address could be a utility bill, bank statement or credit card statement.

Proof of funds – so we know you’ve got the money you’re sending

If you’re transferring a large amount of money, we may need to make sure that you’ve got sufficient available funds to cover the transfer. So double-checking that the money’s there helps both the sender and the receiver. Proof of funds could be a pay-slip, bank statement or credit card statement.

Keeping you safe from frauds and scams. Always

One of the reasons we can keep our fees so low is that we’re extra vigilant when it comes to potential frauds and scams. Making sure we ask the right questions not only keeps you and your money safe, but also keeps our prices down. And isn’t that exactly what you want when you send money – safety, security and very low fees?

Azimo’s market-leading platform means you can send money to more than 190 countries across the globe in just a few clicks via our website or app. Head to our homepage, check out our brilliant rates and start saving today!